Frequently Asked Questions (FAQ)

How many clients have you worked with?

The Square Pixel has completed and delivered paid design projects to over 300 local, regional, national, and international companies. These range from one handyman in a truck to multi-million dollar international corporations.

How much does the design process cost?

This is the most common question we get, but can’t be answered without specific details about the project. Each quote is tailored to the specific design project needs. Pricing tends to vary based on many variables. Some of these variables are as follows: level of expertise, project specification, turnaround time requested, service and support, level of demand, current economy, and geographic location. Minimum billable time is 1 hour. Expedited service requires additional charges based on how fast the materials are needed. Normal turn-around time is 2-3 days.

How do you come up with the project cost amount?

All price quotes are based on an estimate of time and materials.

What about changes and/or revisions?

Client shall pay additional charges for changes and/or revisions requested which are outside the original estimate on a time and materials basis, at designer’s standard hourly rate of eighty five ($85) dollars per hour. Such charges shall be in addition to all other amounts payable under the proposal, despite any maximum budget, contract price, or final price identified therein. If client requests or instructs changes that amount of a revision in or near excess of twenty (20%) percent of the time required to produce the deliverables, and or value or scope of the services, designer shall be entitled to submit a new and separate proposal to client for written approval. Work shall not begin on the revised services until a fully signed revised proposal and, if required, any additional retainer fees are received by designer.

How long does the design process take?

This depends on the needs of the client. If something is needed ASAP, then current workload and project slots must be evaluated to see if and how much of a “shift” is available.

How soon can you start my project?

This depends on current workload and availability.

What’s involved in the design process?

We prefer to begin the process with a creative brief. All specifications of the project will be laid out in-detail and then the process will begin. Upon acceptance of a general concept, several designs will be presented for selection and then the refining process carries the project through to completion and delivery.

How do we complete the process? (In-person, via phone, via email, etc.)

This depends on the client’s needs. We are happy to conduct your design project locally or abroad; as well as completing the intermediate steps of selection and approval via in-person meetings, phone, email, or combination of all.

What forms of payment to you accept?

We accept Visa, MasterCard, Discover, American Express, Apple Pay, cash, or certified check. No personal checks are accepted.

What are the payment terms?

We require that all custom production orders be pre-paid. All invoices are payable upon receipt unless a specified date is otherwise noted on the invoice or design agreement. A five (5%) percent weekly service charge is payable on all overdue balances. Payments will be credited first to late payment charges and next to the unpaid balance. Client shall be responsible for all collection or legal fees necessitated by late or default in payment. Designer reserves the right to withhold delivery and any transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full. All grants of any license to use or transfer of ownership of any intellectual property rights under design agreements are conditional upon receipt of payment in full which shall be inclusive of any and all outstanding Additional Costs, Taxes, Expenses and Fees, Charges or the costs of Changes. Due to the volatility and potential liability of custom production orders, The Square Pixel LLC does not offer any other payment terms.